Privacy Policy
This Privacy Policy explains how Orient CDS Private Limited collects, uses, stores, and protects personal information when you visit the Serafinox website, submit an enquiry, or interact with our services.
1. Who we are
Serafinox is a product of Orient CDS Private Limited. This website is intended to provide information about Serafinox and enable prospective customers, partners, and business contacts to get in touch with us.
2. Information we collect
We may collect the following categories of information:
- Name
- Company name
- Designation or job title
- Business email address
- Phone number
- Team size or business profile details you submit
- Your message, enquiry, or project requirements
- Technical and usage information collected through analytics tools
3. How we collect information
- When you submit an enquiry form on the Serafinox website
- When you contact us directly by email or phone
- Automatically through cookies and analytics technologies when you browse the website
4. How we use your information
We use your information to:
- Respond to enquiries and business requests
- Understand your requirements and provide product information or demos
- Improve our website, messaging, and user experience
- Monitor website usage and traffic trends
- Support security, fraud prevention, and site administration
5. Cookies and analytics
This website uses cookies and similar technologies. Some cookies may be necessary for basic functionality, while analytics cookies help us understand how visitors use our website.
We use Google Analytics to collect information such as pages viewed, approximate location, browser type, device type, and interactions on the website. Analytics cookies are used only in line with the choices you make through our cookie banner.
6. Legal basis
Where required by applicable law, we rely on your consent for analytics cookies and other non-essential tracking technologies. We may also process enquiry information where it is necessary to respond to your request or pursue legitimate business interests.
7. Data sharing
We do not sell your personal data. We may share information with trusted service providers that help us operate the website, handle enquiries, support communications, or provide analytics services, subject to appropriate safeguards.
8. Data retention
We retain personal information only for as long as necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, improving our services, and complying with legal obligations.
9. Data security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
10. International access
If you access this website from outside India, your information may be processed in locations where we or our service providers operate, subject to applicable legal safeguards.
11. Your choices and rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to object to certain uses of your data. You may also manage your cookie preferences through our cookie banner and your browser settings.
12. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
13. Contact us
Orient CDS Private Limited
SBC 2, 3rd Floor, SEZ IT Building, Ashtamudi Towers, Technopark Campus Kundara, Mulavana, Kollam, Kerala, India, 691503
Email: info@orientcds.com
Phone: +91 6282880486
14. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
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